WAREHOUSE & DELIVERIES | 650-622-4585
1200 Industrial Rd., Suite 5, San Carlos, CA 94070
Hours: 8am-5pm Monday through Friday [closed Saturday/Sunday]
PICK-UP / WILL-CALL
- To avoid extended wait times, please schedule your pickup w/ the warehouse; 650-622-4585 or firstname.lastname@example.org.
RETURNS & EXCHANGES
- Please bring all returns and exchanges to the warehouse for processing.
- Warehouse will issue a return confirmation. See your salesperson for information regarding refunds and credits.
- Please schedule your delivery w/ the warehouse; 650-622-4585 or email@example.com.
- All items, unless otherwise noted, are shipped to DPS first. Jobsite delivery does not substitute standard shipping charges incurred by our manufacturers for the initial DPS shipments.
- ALL DELIVERIES ARE CURBSIDE ONLY.
- Standard Delivery Charges are Zone-Based and will vary with the scale of your delivery.
- Normal prices range from $20-60. Please check with your sales rep for information regarding your location and delivery size.
- Our normal delivery zone reaches as far north as the Golden Gate Bridge, as far south as Los Gatos and as far west as Half Moon Bay. East Bay deliveries are available.
- Other areas are priced on a case-by-case basis.
- Deliveries take place every day and are scheduled at least 24 hours in advance, first come, first serve. We do not schedule same day deliveries.
- Delivery charges are applied after every trip out to the job site unless it is a DPS error or defective item.
- There must be somebody at the jobsite to receive delivery unless an unmanned drop-off is requested. Otherwise, there will be an additional charge for a repeat trip out to the jobsite.
PALLET RENTAL CONVENIENCE CHARGE:
- DPS cannot store large-scale items and our warehouse will notify you to schedule a complimentary delivery once it arrives.
- If a large item(s) cannot be accepted at time of arrival, we will charge a $100/mo fee per item for a pallet rental space until your item(s) is picked up or delivered.
- If needed, we can place a hold on a large item and it will be up to the customer to notify DPS when to submit the order. Allow 2-4 week leadtime.